Sometimes I am surprised by how much I am charged for shipping when I order things. When a company obviously charges more than it costs to ship the order, I feel taken advantage of.
At Compass Bicycles, we only charge you the actual cost of shipping. If it’s an international order, we include insurance. The shipping charges are calculated by the shopping basket based on the weight and volume of the products. Sometimes, the computer gets it wrong. For example, if you buy a handlebar and two tires, the tires will fit inside the space required for the handlebar, but the computer doesn’t know this and assumes a much larger box is needed…
If the web site overcharges significantly for shipping, we refund the difference to your credit card or PayPal account after we process the order. We think it’s fair, and it means that you can order with the confidence that you won’t be overcharged. We do not charge extra for “handling” either.
And if your order amounts to more than $ 200, and you have it shipped to a U.S. address, we will ship it free of charge.