Shipping Costs

Sometimes I am surprised by how much I am charged for shipping when I order things. When a company obviously charges more than it costs to ship the order, I feel taken advantage of.

At Compass Bicycles, we only charge you the actual cost of shipping. If it’s an international order, we include insurance. The shipping charges are calculated by the shopping basket based on the weight and volume of the products. Sometimes, the computer gets it wrong. For example, if you buy a handlebar and two tires, the tires will fit inside the space required for the handlebar, but the computer doesn’t know this and assumes a much larger box is needed…

If the web site overcharges significantly for shipping, we refund the difference to your credit card or PayPal account after we process the order. We think it’s fair, and it means that you can order with the confidence that you won’t be overcharged. We do not charge extra for “handling” either.

And if your order amounts to more than $ 200, and you have it shipped to a U.S. address, we will ship it free of charge.

About Jan Heine, Editor, Bicycle Quarterly

I love cycling and bicycles, especially those that take us off the beaten path. I edit Bicycle Quarterly magazine, and occasionally write for other publications. One of our companies, Bicycle Quarterly Press publishes cycling books, while Compass Bicycles Ltd. makes and distributes high-quality bicycle components for real-world riders.
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7 Responses to Shipping Costs

  1. andrewsquirrel says:

    I’m surprised you aren’t using one of the locally made Haulin’ Colin Trailers (http://www.haulincolin.com/trailers.html). They would be perfect for this task. Any reason you prefer to use a awkward, re-purposed Burley trailer with its subpar hitch?

  2. Rick says:

    Hey!!! I see room for a rear rack to carry more luggage. That way you could economize further on the load transport costs (kidding).
    I admire your ingenuity.

    • Actually, the trailer pulling wasn’t too great for my Alex Singer. It wasn’t so much the parcels downhill to the post office, but the boxes of books uphill from our warehouse to the office: I started breaking spokes on the rear. That is when I decided to get my Urban Bike, which has 40 spokes on the rear instead of 36. It also seems that the Goëland/Jack Taylor trailer I use now is not as hard on the bike as the Burley.

      • Conrad says:

        I have the same trailer. I like the older Burley trailers because the wheels use real/maintainable hubs. Also it is collapseable so it is fairly good at hauling aukward loads as well as kids. I haven’t had any problems with spokes breaking on my bicycle while hauling the trailer; I have a 32 hole rear wheel. Sometimes I wish for a cargo bike but the old Burley really does work pretty well for me. I haven’t seen the Haulin’Colin trailers yet though.

      • The spoke breakage problem started when I was hauling two 40-pound boxes of books up a 4% hill. It’s a good workout, but the load on the rear wheel is pretty extreme with each pedal stroke…

  3. Matt Rubin says:

    Nice to know about the shipping charges. I keep toying with the idea of an SKF bottom bracket (even though its way beyond budget) and Grand Bois Cypres tires (maybe just a little beyond budget). At least I know I won’t get ripped off on the shipping.

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